First impression dental free#

Some offices will offer free whitening or another product to ease the tension of a person who has waited. How we handle those times is of utmost importance in demonstrating that we value a person's time. Obviously, in a perfect world, we would always be on time, but sometimes we cannot control our circumstances and we do run late. People are always pleasantly surprised and are usually instantly forgiving. I also promised to take excellent care of them. He was essentially teaching us to listen before jumping into treatment.Įven today, when I was running 20 minutes late-my heart pounding with concern that I had kept someone waiting-I could hear the condensed lecture in my ears: 'Don't be in a hurry to get to the teeth!' I had to stop, take a deep breath, and look the person straight in the eyes to tell them how sorry I was to have kept them waiting. He wanted us to be outraged so that he could make a point about treating people with dignity and respect. But shocking us was exactly what the doctor was trying to do that day. A pharmacology professor from my college days once arrived to class wearing a T-shirt emblazoned with the words, 'Drill 'em, fill 'em, and bill 'em!' It was shocking to my class. It is also apparent when someone is rushing us. The people we treat are intelligent and have good intuition. When you think about it, each of us knows deep inside when someone has genuine concern for us. What is the first thing a dental consumer wants to know when visiting an office? In my opinion, they want to know if we sincerely care about them. 1 This valuable information can help us to correct how we welcome and retain dental consumers. 1 Longer exposures did not change opinions and only enhanced the original judgments. How many seconds do you think it takes to make that first impression? It has been reported that it takes anywhere from 20 to 60 seconds, but in 'Psychological Science,' two Princeton psychologists conducted experiments on first impressions and discovered that people make judgments in the first one-tenth of a second. It is critical that we examine the cause. We routinely hear dental personnel remark that new patients walk in the front door and out the back door. A major added bonus is that we would feel fulfilled in our profession. The retention rates and new-patient referrals would soar. If we were to consciously think of every person who comes through the operatory as a person we value, it's likely that we would have delighted patients. All of these behaviors demonstrate that we value people. We acknowledge that we are listening by having good eye contact, turning our bodies toward them, and smiling when it's appropriate. When we engage with our family members, we listen.

First impression dental